Frequently asked questions

Are your products suitable for people with coeliac disease?

At the moment, some of our products contain gluten, so we cannot recommend them for people with coeliac disease or gluten intolerance.

We are working on expanding our range and hope to offer more options for different dietary needs in the future.

Do you offer home delivery?

Yes. At the moment, we offer home delivery only.

Our physical store is not yet open, but it will be opening very soon. Until then, all orders are delivered directly to your chosen address to ensure the best possible experience.

Do you make lactose-free or sugar-free cheesecakes?

Currently, we do not offer lactose-free or sugar-free cheesecakes

How far in advance can I place a reservation?

Reservations are made exclusively through our website, with a minimum of 48 hours and up to 28 days’ notice.

For special orders or events, contact us at wearekitz@gmail.com or +34 618 56 56 08.

What is the shelf life of your cheesecakes?

Our cheesecakes have a shelf life of up to 4 days when kept refrigerated.

That said, we always recommend enjoying them as soon as possible, when the texture and flavour are at their absolute best.

Do you accept changes or returns?

Unfortunately, we are unable to accept changes or cancellations within 24 hours prior to the scheduled delivery date.

For any modification requests, please contact us at wearekitz@gmail.com, including your order details, and we’ll do our best to assist you.